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Hospitality & Catering
Housekeeping - Compare Routes
There are many instances on these pages where rolling your mouse over a graphic can reveal additional information. As well as the routes on this page moving your mouse over the Level numbers reveals information about that level.
Move over a Route to show the route - click the route for details and links
Entry Level
Level 1
Level 2
Level 3
Level 4
Level 5
Level 6
Level 7
Level 8
Entry Level
Level 1
Level 2
Level 3
Level 4
Level 5
Level 6
Level 7
Level 8
Qualification Levels

There are eight qualification levels and an entry level in the National Qualification Framework.

The levels shown opposite illustrate the qualification from the National Qualification Framework and the corresponding framework for Higher Education Qualifications.

In addition to the qualifications illustrated there is a wide variety of other vocational qualifications e.g. in IT there are qualifications offered by Microsoft, Oracle and Cisco which can be used to complement qualifcations from the framework.

In many cases it is possible to get in-work training in such qualifications.


Entry Level

Entry level qualifications recognise basic knowledge and skills and the ability to apply learning in everyday situations under direct guidance or supervision. Learning at this level involves building basic knowledge and skills and is not geared towards specific occupations.


Level 1

Level 1 qualifications recognise basic knowledge and skills and the ability to apply learning with guidance or supervision. Learning at this level is about activities which mostly relate to everyday situations and may be linked to job competence.


Level 2

Level 2 qualifications recognise the ability to gain a good knowledge and understanding of a subject area of work or study, and to perform varied tasks with some guidance or supervision. Learning at this level involves building knowledge and/or skills in relation to an area of work or a subject area and is appropriate for many job roles.


Level 3

Level 3 qualifications recognise the ability to gain, and where relevant apply a range of knowledge, skills and understanding. Learning at this level involves obtaining detailed knowledge and skills. It is appropriate for people wishing to go to university, people working independently, or in some areas supervising and training others in their field of work.


Level 4

Level 4 qualifications recognise specialist learning and involve detailed analysis of a high level of information and knowledge in an area of work or study. Learning at this level is appropriate for people working in technical and professional jobs, and/or managing and developing others. Level 4 qualifications are at a level equivalent to Certificates of Higher Education.


Level 5

Level 5 qualifications recognise the ability to increase the depth of knowledge and understanding of an area of work or study to enable the formulation of solutions and responses to complex problems and situations. Learning at this level involves the demonstration of high levels of knowledge, a high level of work expertise in job roles and competence in managing and training others. Qualifications at this level are appropriate for people working as higher grade technicians, professionals or managers. Level 5 qualifications are at a level equivalent to intermediate Higher Education qualifications such as Diplomas of Higher Education, Foundation and other degrees that do not typically provide access to postgraduate programmes.


Level 6

Level 6 qualifications recognise a specialist high level knowledge of an area of work or study to enable the use of an individual's own ideas and research in response to complex problems and situations. Learning at this level involves the achievement of a high level of professional knowledge and is appropriate for people working as knowledge-based professionals or in professional management positions. Level 6 qualifications are at a level equivalent to Bachelors degrees with honours, graduate certificates and graduate diplomas.


Level 7

Level 7 qualifications recognise highly developed and complex levels of knowledge which enable the development of in-depth and original responses to complicated and unpredictable problems and situations. Learning at this level involves the demonstration of high level specialist professional knowledge and is appropriate for senior professionals and managers. Level 7 qualifications are at a level equivalent to Masters degrees, postgraduate certificates and postgraduate diplomas.


Level 8

Level 8 qualifications recognise leading experts or practitioners in a particular field. Learning at this level involves the development of new and creative approaches that extend or redefine existing knowledge or professional practice.


Housekeeping
What do Housekeepers do?
Housekeepers make sure that hotels are clean, welcoming, and ready to accept guests. Their main duties include:
  • maintaining high standards of cleanliness in guest rooms and public areas
  • ensuring that guests receive a high quality service
  • supervising and training staff
  • purchasing supplies, stocktaking and managing budgets
  • health and safety
Housekeepers also work in other accommodation premises such as hostels or holiday parks and there are also opportunities in the NHS where good housekeeping is an essential part of patient welfare.

Many housekeepers start out with few or no formal qualifications, and it is possible to work your way up from cleaner or room attendant to Head Housekeeper and on into more general management roles. Others go into Housekeeping jobs following higher level studies, or directly into management. The work based and vocational routes would both give you a good practical understanding of the hotel industry.
(Source: jobs4u, UK Skills Passpor)

There are several different pathways to become a qualified Housekeeper. The following pages give examples of just three possible routes
  • ROUTE 1 - Work based learning - NVQs/Apprenticeship
  • ROUTE 2 - Vocational learning
  • ROUTE 3 - Full time academic study
Adults without formal qualifications can move into the industry. You will need to demonstrate your enthusiasm and aptitude as well as your practical experience, people skills and business sense.
What else should I be doing?
It would help your Housekeeping career to:
 get a part time job in a hotel
 develop your communication skills
 keep up your personal presentation
 develop your organisational skills
 learn a foreign language if you want to work overseas
 keep fit - being on your feet all day needs stamina!
 
Useful links
www.jobsinhotels.co.uk has job profiles and case studies
Vocational qualifications related to the hotel industry are offered by: